Legal
Last updated: 2025 · Applies to all platforms, websites, and applications offered by ExpertMD, LLC
ExpertMD, LLC ("ExpertMD" and/or "Company") operates the website located at https://expertmd.com and other websites and applications which refer and/or link to this Privacy Policy. Via these website(s) and application(s), Company offers online virtual consultation platform service(s) (collectively, the "Services") which allow consumers to interact with consultant healthcare professionals ("Physician(s)" and/or "Consultant(s)") who provide education and information. This Privacy Policy constitutes both a notice to any user of Company's Services (you, "User" or "Users") as well as an agreement between Company and any user of Company's Services, consenting to Company's practices as disclosed herein.
Company discloses its Privacy Policy, including practices concerning the capture and use of information, herein. As described herein, you — the User — consent to any practices so disclosed and agree to waive any claim against Company arising from any such practice disclosed herein. If you do not agree or consent, you may not use Company's Services.
Compliance with the law is of the utmost importance to Company. Company will comply with all legal obligations including those concerning the collection, storage, use, transmission, privacy, or disclosure of any User's data. All provisions or disclosures of this privacy policy should be interpreted to be limited to those practices permitted by applicable law, and Company will take any and all actions necessary to comply with the law, even if not stated explicitly herein. Should the law change, Company will change its internal processes and procedures to comply with the law, and User consents to any such changes.
The Services may collect many different types of User information, including Personally Identifying Information, Health Information, Clinical Intake Information, Demographic Information, and Payment Information. These categories are broad and we may collect additional information not specifically listed in these categories. Because the more information we have, the better we are able to serve you, the Services will seek to collect all information that is available or that you provide to us.
We may use any information we collect in the provision of the services, as well as the ordinary and ongoing conduct of our business, including:
We will not share any User information which we are prohibited by law from sharing. Subject to the foregoing, we will share information with our subsidiaries and affiliates, with the ExpertMD Network, as required to avert harm to others, and for any other purpose which we disclose to you, including at the time you provide the information to us.
The Services may collect and use cookies, and other technological mechanisms to collect information about your use of our Services, including pages visited, time spent, and referring URLs. This information is subject to the same policies as any other information collected by the Services. You may adjust your browser settings to refuse cookies, though doing so may affect the functionality of certain features.
To the extent that any information submitted by you is de-identified or anonymized, such that it cannot be readily or reasonably traced back to you, we may use it for any purposes allowed by law, including research and quality improvement purposes.
The security of your personal information is of the highest priority to Company. We use industry-standard technologies, including encryption, to ensure that your information is protected in transit and at rest. We will use all reasonable measures to continue to safeguard your information and will update these measures according to industry best practices.
ExpertMD respects your data privacy and will delete all of your personally identifying information, and other data, upon request. Please email privacy@expertmd.health with your username and account email address to request deletion of your data.
Even though Company is not a covered entity under HIPAA and is not providing healthcare services, Company will use commercially reasonable efforts to maintain the confidentiality of your information to the same standard(s) as indicated by HIPAA and applicable laws applicable to covered entities.
We may use your information to send you marketing communications about the Services or other services which you may find useful. You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at privacy@expertmd.health.
Depending on your jurisdiction, you may have rights with respect to your personal information, including the right to access, correct, delete, or restrict the processing of your personal information. To exercise any of these rights, please contact us at privacy@expertmd.health.
If you have questions about our collection, use, storage, processing, or sharing of your information, you may contact us at privacy@expertmd.health. Please allow up to two weeks for a response.
This disclosure is offered by Company by providing its text to User via any of its website(s) or application(s). Updated versions of this disclosure may be offered to User via the same or other means. User consents to Company's practices as provided herein, and in consideration of Company's provision of its Services hereby agrees to waive any claim against Company arising from Company's practices as disclosed herein. Such acceptance by User is indicated by User's viewing, browsing, logging into, or continued use of, Company's website(s), application(s), or service(s).
Questions? Contact us at privacy@expertmd.health